How It Works

From the store to your hands in a few clear steps.

Step 1
Create your free account
Register in a minute. You get a customer number, for example ICV-1001, that identifies every package you send us.
Step 2
Ship to our St. Thomas address
Everyone ships to the same IslandCollectVI address. Copy it from your dashboard and paste it at checkout with your customer number in the address.
Step 3
Pre-alert your package
Tell us the store, tracking number and what is inside. This speeds up processing and helps with customs.
Step 4
We receive it in St. Thomas
Our team checks the package in, weighs it, photographs it when needed and matches it to your account.
Step 5
Transport to Tortola
Your package travels to the BVI and clears customs. You can follow each stage from your phone.
Step 6
Pay your invoice
You receive an itemized invoice. Pay online when available, or by cash or bank transfer at collection.
Step 7
Collect your package
We notify you the moment it is ready. Visit the collection point, show your ID and you are done.
That is it
Your dashboard keeps the full history of every package.